Refund Policy

1. Refund Eligibility

Digital Products

For our PowerApps solutions, templates, and software products:

• 14-Day Money-Back Guarantee: Request a refund within 14 days of purchase
• Unused Products: The product must not have been extensively used or deployed
• Technical Issues: If the product has critical bugs that we cannot resolve
• Misrepresentation: If the product significantly differs from its description

Custom Development Services

For custom development and consultation services:

• Milestone-Based Refunds: Refunds calculated based on completed milestones
• Non-Refundable Deposit: Initial consultation and planning fees are non-refundable
• Work Completed: You pay only for work completed to your satisfaction

Subscription Services

For recurring subscription services:

• Cancel Anytime: Cancel your subscription at any time
• No Partial Refunds: No refunds for partial billing periods
• Access Until End: Continue access until the end of the current billing period

2. Non-Refundable Items

The following are not eligible for refunds:

• Products purchased more than 14 days ago
• Products that have been fully deployed in production environments
• Customized or modified products
• Training sessions or workshops already conducted
• Third-party licenses or services purchased through us
• Products purchased during promotional sales (unless legally required)

3. How to Request a Refund

Required Information

To process your refund request, please provide:

• Order number or invoice ID
• Email address used for purchase
• Product name and purchase date
• Detailed reason for refund request
• Screenshots or documentation of any issues (if applicable)

4. Refund Processing

Approval and Timeline

Once your refund is approved:

• Processing Time: Refunds are processed within 5-7 business days
• Payment Method: Refunds are issued to the original payment method
• Bank Processing: Allow 5-10 business days for the refund to appear in your account
• Confirmation: You will receive an email confirmation when the refund is processed

Partial Refunds

In some cases, we may offer partial refunds:

• For products that have been partially used
• For custom development based on completed work
• For bundled products where only some items are eligible
• At our discretion for exceptional circumstances

5. License Deactivation

Upon refund approval:

• Your product license will be deactivated immediately
• You must cease all use of the product
• You must delete all copies of the software
• Access to support and updates will be terminated

6. Exchanges and Alternatives

Instead of a refund, we may offer:

• Product Exchange: Switch to a different product of equal or lesser value
• Store Credit: Receive credit for future purchases
• Extended Support: Additional technical assistance to resolve issues
• Product Updates: Wait for upcoming features or fixes

7. Chargebacks

We strongly encourage you to contact us before initiating a chargeback. Chargebacks:

• May result in immediate account suspension
• Can delay resolution of your issue
• May incur additional fees
• Could affect future purchases

Most issues can be resolved quickly through our support team without the need for chargebacks.

8. Special Circumstances

Technical Issues

If you experience technical issues, please contact our support team first. We will work diligently to resolve any problems before considering a refund.

Compatibility Issues

Before purchasing, please review system requirements and compatibility information. Refunds for compatibility issues may be denied if requirements were clearly stated.

Change of Mind

While we offer a 14-day money-back guarantee, we encourage you to carefully review product descriptions and demos before purchasing.

9. Policy Updates

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated revision date. Your purchase is subject to the policy in effect at the time of purchase.

10. Contact Us

For refund requests or questions about this policy: